Customer Complaint

We appreciate your feedback and are here to ensure high-quality service. If you have complaints or an unsatisfactory experience, we provide a transparent and effective complaint process.

How to Submit a Complaint:

If you have a complaint, please contact our customer service department. You can do this via email (info@raimar-bg.com), phone (0898 461 906), or through the contact form on our website. Clearly describe your complaints so that we can quickly and effectively address them.

Receipt Confirmation:

After receiving your complaint, we will notify you through the email you provided or another suitable communication method. Your opinion is essential to us, and we strive to respond as quickly as possible.

Prompt and Fair Resolution:

We promise to review your complaint quickly and fairly. Our goal is to provide a constructive and satisfactory resolution, taking into account all sides of the dispute.

Feedback System:

After reviewing your complaint, we will provide feedback on the actions taken and decisions made. If you are not satisfied with our proposed actions, you have the right to provide additional comments.

Anonymity and Confidentiality:

Your anonymity and confidentiality are important to us. We handle all complaints with the utmost respect for your personal information.

We aim not just to provide goods and services but to ensure an unforgettable experience that exceeds your expectations. In this context, the complaint process is an integral part of our commitment to you.

Providing Excellent Service:

We are dedicated to providing excellent service. If you encounter a problem or have a complaint, it is not just a challenge but an opportunity for us to demonstrate our commitment to your comfort and satisfaction.

Attention to Product Details:

The products we offer are carefully selected and tested. We pay attention to every detail to ensure that you receive not only products but an experience that surpasses your expectations.

Fast and Efficient Response:

When you have a complaint, we respond quickly and efficiently. Your satisfaction is a key priority, and we do everything possible to ensure that each complaint is handled with commitment and meets your expectations.

Continuous Improvement:

We strive for continuous improvement. Your feedback is a development tool for us. We actively seek it to improve our processes and provide you with better service and products.

Connection with Our Community:

We are connected to our community and aim to build lasting relationships with each customer. Your satisfaction is what inspires us and allows us to grow as a family company.

Your feedback is a stimulus for us to continue achieving better results and to have delighted customers. We are here to serve you in the best possible way!