Resolution of disputes

 We strive to provide our customers with the best service and top quality products. However, if disputes or misunderstandings arise, we offer an honest and effective resolution process.

1. Feedback and Questions:

Before initiating the dispute resolution process, we always recommend contacting us. Use the contact form or send an email to our Customer Service Department: info@raimar-bg.com. We will do everything possible to address your questions and resolve any difficulties.

2. Alternative Dispute Resolution Methods:

In case we are unable to resolve the dispute through the usual channels, we offer alternative methods for resolution. This may include mediation or other external dispute resolution mechanisms that will help find a fair and swift solution.

3. Online Dispute Resolution Platforms:

We may participate in online dispute resolution platforms that provide a convenient way to address issues between us and our customers. These platforms offer an independent mechanism for assisting in dispute resolution.

4. Consumer Protection:

Our goal is to protect the interests of our customers. In the event of a dispute, our policy is to strive for a fair and prompt resolution in accordance with legal requirements and ethical standards.

5. Legal Framework:

Disputes are resolved in accordance with legal provisions. We follow all applicable legal standards and collaborate with regulatory authorities to ensure fairness and legality.

If you have any questions or encounter issues, please contact us. Our goal for the past 30 years has always been the same: delighted customers.

For matters not covered in these general terms related to the execution and interpretation of orders, the laws of the Republic of Bulgaria apply.

All disputes between the parties under the general terms will be resolved by the competent court or the Consumer Protection Commission.

Link to the Consumer Protection Commission: https://kzp.bg/, tel.: 0700 111 20.