Warranty

Warranty Period and Coverage:

In accordance with European legislation, all products purchased from our store come with a warranty period of 2 years, as determined by Bulgarian legislation. The warranty covers defects or faults that may arise during the normal use of the product.

Consumer Rights:

As a consumer in the European Union, you have legal rights in case the product does not conform to the information provided on our website and/or in the provided documents (proforma, order, invoice, assembly instructions). These rights include the right to cancel the purchase, exchange, or refund of the amount paid if the product does not meet your expectations.

Procedure for Discrepancy:

In case of a discrepancy or a defect in the product, please contact our Customer Service Department. We will provide you with clear instructions and specific measures to resolve the issue.

Free Repair or Replacement:

If the product you purchased is found to be defective within the warranty period, we will provide methods for repair or replacement of elements/parts, depending on the nature of the fault and the possibilities for repair.

Transparency and Honest Service:

We are committed to transparency and honest service. Information regarding quality indicators is clearly presented on our website and in the provided documents, and our customer service team is here to assist you with any inquiries regarding the warranty.

We strive to provide you not only with valuable products but also with confidence and warranties that meet your quality standards. Feel free to contact us for additional questions or information regarding the warranty of our products.